We aim for same day shipping by processing your order right away and ensuring your order is with our next courier collection. Normally your order will reach you within 1 – 3 business days. All packages are tracked to ensure safe delivery.
You must inform us within four working days if the goods are lost or damaged in transit so that we can contact the delivery company and correct the problem. Please quote your order number in your email or call to us.
You agree that proof of delivery given (image of receiving signature) by our delivery company is sufficient to prove that orders have been received. If you elect to have your package left by your front door or mailbox then proof of delivery will be by the records of our delivery company.
Delivery to New Zealand addresses: Monday to Saturday 9am-5pm, excluding public holidays.
Orders can be collected directly from our Eastbourne Village Shop: Shop 10/2 Rimu Street (courtyard behind the Deli). Shop hours are Tuesdays to Saturdays, 10am to 3pm.